Friday, 23 September 2011

Essar Telecom Kenya (yuMobile) selects Tata Communications as its sole provider of international voice termination

Mumbai (BSE) & New York (NYSE) - 22 September, 2011 - Tata Communications, a global communications service provider, and Essar Telecom Kenya (yuMobile), a unit of Essar Group, today announce the signing of a mutually beneficial strategic sourcing agreement. Under the landmark deal, yuMobile will, exclusively, route all its international voice traffic through Tata Communications' network. yuMobile continues to be one of the company's key suppliers of telecommunication services throughout Kenya.

The partnership will allow yuMobile to tap into Tata Communications' extensive and robust voice infrastructure, enabling it to deliver higher quality international calls at competitive rates to customers in Kenya. Through yuMobile, Tata Communications will benefit from the increasing demand for high quality voice services in Africa generated by a rapid rise in the number of mobile subscribers on the continent.

Catherine Halsam, a wholesale telecoms analyst at Ovum commented, "Ovum’s research shows that there were about 550 million mobile connections in Africa at the end of 2010 and we expect this number to almost double to just shy of 1 billion by 2016. Africa’s rapid telecoms awakening is all about rising demand driven by the falling costs of mobile connectivity and improved coverage."

Madhur Taneja, Country Manager, yuMobile says: "We understand the importance of tying up with partners who can deliver the best in their field of expertise". Working with Tata Communications ensures that we're able to deliver the highest call service quality to our customers today, and in the future, as our subscriber base grows. Having access to Tata Communications' extensive global network and advanced voice traffic management tools allow us to focus on our core business and the latest mobile technology advancements, giving us the competitive edge in the booming African mobile market."

Michel Guyot, President of Global Voice Solutions, Tata Communications, says: "Becoming yuMobile's sole provider for international voice termination is a unique deal for us in Africa. Africa represents one of the strongest growth opportunities in the voice sector and our experience in the region means that we are ideally placed to help yuMobile build its business in Kenya. The solutions that we offer enable our customers to become more competitive in their regions by reducing costs, streamlining operations and improving service quality, while allowing them to focus on core services."

Tata Communications' strategic voice traffic outsourcing and advanced voice traffic management tools will allow yuMobile to minimise the administrative burden and operational costs associated with managing an international voice interconnect organisation. It will also enable the company to focus on its core business and capitalise on the key growth areas in the African market.

yuMobile will benefit from Tata Communications' scale and routing expertise as well competitive costs for international call termination. This stable cost structure will allow the company to roll out promotions to its customers without compromising on quality. Working with Tata Communications also eliminates the financial risks that could occur due to misroutes and the improper code and cost management associated with managing international voice.

Tata Communications was awarded the Best Global Wholesale Services Provider by Capacity Magazine for its network reach, its strategic partnership approach and its commitment to improving capacity to the fastest growing emerging markets.

Thursday, 22 September 2011

Ericsson Selects Callidus for Egyptian Telecommunications Leader

Ericsson Selects Callidus for Egyptian Telecommunications Leader

PLEASANTON, Calif., September 21, 2011 — Callidus Software Inc. (NASDAQ: CALD), the leader in Sales Performance Management (SPM), announced today that Ericsson, the world's leading provider of technology and services to telecom operators, has selected Callidus' Enterprise SPM suite to drive the internal sales force and channel partner performance of a leading Egyptian telecommunications company. The agreement was signed in the third quarter of 2011.

Ericsson will implement the following Callidus SPM modules: TrueComp® Manager, Reporting & Analytics, and Channel Management.

Tier-1 Middle East mobile operator selects Actix to streamline optimization

September 20, 2011
Actix’s solution will enable the operator to improve customer experience whilst increasing operational efficiency

Actix, a leader in mobile network analytics and optimization solutions, announced that a tier-1 Middle East operator is deploying Actix’s Network Optimization solution.

The Actix solution will automatically combine multi-vendor, multi-technology network data with geo-located customer experience data. It will replace fragmented tools and scripts to provide a single unified view of the network. This will make establishing both network and customer experience KPIs a straightforward process, allowing the operator to focus activities on areas that will have the greatest impact on both the network and customer.

In addition using powerful inbuilt analytics the system will identify issues, recommend solutions and automate optimization activities currently performed manually by engineers so saving them time. This is expected to deliver increased operational efficiency, effectively doubling the work capacity of the RAN engineering teams.
A further benefit is that the single view of the network can be shared by both the operator and managed service providers, leading to an improved joint understanding of network performance and customer experience.

“By incorporating customer experience data into our optimization solutions we’re enabling operators to look beyond the network and deliver improvements to their customers where it matters the most.” said Bill McHale, Actix CEO

Wednesday, 21 September 2011

Flash Networks First to Accelerate 4G Networks

September 21, 2011

Harmony Web & Media Optimization deployed on 4G network accelerated mobile data traffic by over 50%

Herzlia, Israel, September 21, 2011 – Flash Networks, a leading global provider of intelligent mobile Internet solutions, announced today test results from its deployment on a live 4G wireless network, in which Flash Networks’ Harmony Web & Media Optimization enabled subscribers to download and view video, web pages, and files faster with fewer service interruptions.

The test results proved that while 4G networks provide additional bandwidth, these networks can also benefit from network optimization to reduce traffic congestion. At this deployment, the time to load web pages on mobile devices was cut in half, and download speeds of files and videos to mobile devices was boosted by 40-60%. In addition, Harmony optimization reduced the data load on the network from video and web traffic by 40% and reduced stalls while viewing video by 80%.

Although 4G networks can provide a fatter pipe for smoother and faster downloading, actual speeds of 4G networks are typically 60% that of advertised speeds, as reported by The Denver Post last month, and in some cases even much less than this. The causes of this gap are network congestion, subscriber location, and other factors.

In many cases, the demand for content is growing faster than the additional capacity 4G networks can offer. The growing demand is fueled by more smartphone users and richer content, including the proliferation of high definition video. The same video content on YouTube today consumes three times the megabytes compared with just a year ago.

Mobile networks are close to reaching 80 percent capacity, based on research released by investment bank Credit Suisse. With capacity near its threshold, an increasing number of cells are congested during busy hours, resulting in mobile network performance being even farther from its advertised speed.

Flash Networks’ Web & Media Optimization addresses this problem, helping 4G networks, as well as traditional 3G networks, meet their potential by optimizing backhaul and transit capacity using dynamic, policy-based rules. In addition, Flash Networks’ Cell-Based Optimization applies the most relevant optimization technique to each cell based on local traffic patterns, ensuring the best possible user experience for all subscribers.

“Upgrading to 4G networks significantly improves bandwidth, but is not enough. 4G networks are still complex, and suffer from congestions and added latencies,” said Merav Bahat Vice President of Marketing and Business Development at Flash Networks. “By applying our unique optimization solutions, our customers can offer users better download speeds than their competitors, on all networks, including 4G LTE.”

Cell C Chooses Comverse ONE for Converged Rating, Billing & CRM in South Africa

Comverse, a global leader in BSS, Mobile Internet, and Value-Added Services, today announced that Cell C, a major South African mobile service provider with more than 8 million retail subscribers, selected Comverse ONE® Billing & Active Customer Management™ to support its strategic wholesale business, with an immediate focus on supporting its Mobile Virtual Network Enabler (MVNE) wholesale service branch.

“Cell C has ambitious plans in the wholesale arena within South Africa,” said Catherine Bieri, Executive of Wholesale at Cell C. “Comverse ONE will empower Cell C to provide our MVNO (Mobile Virtual Network Operator) base with innovative service offerings tailored to their customers’ needs and brand customization, with a consistent customer experience across all touchpoints. We look forward to servicing businesses of various shapes and sizes — from niche brands to large organizations, to many new MVNOs. This is an exciting time for Cell C.”

The Comverse ONE solution is distinguished by its extensive range of advanced MVNE capabilities that span CRM, self service, order management, rating, charging, revenue settlements and billing to support wholesale retailers and MVNO/MVNE models. Specific capabilities include data segmentation to drive branding and MVNO-specific campaigns, flexible billing models such as direct billing or billing on behalf, and configurable retailer/MVNO/MVNE specific end-to-end business processes. The robust solution helps open doors to a rich variety of business opportunities and partners for differentiation, cash flow and growth.

"Cell C is way ahead of the curve, creating an ideal environment enabling MVNOs to effectively and creatively address their distinctive markets,” said Franck Darmon, Comverse VP & GM of Western Europe & Africa. “Comverse ONE positions Cell C for greater wholesale business.”

Tuesday, 20 September 2011

Nex-Tech Wireless Optimizes Data QoE with RADCOM’s System

Nex-Tech Wireless Optimizes Data QoE with RADCOM’s System

TEL AVIV, Israel – September 20, 2011 − RADCOM Ltd. (NASDAQ: RDCM) a leading service assurance provider, today announced that Nex-Tech Wireless, a North American CDMA operator, has purchased RADCOM’s Service Assurance system to monitor and troubleshoot their CDMA2000 1X\EVDO network.

Nex-Tech Wireless is a Wireless Provider in Midwestern USA, providing wireless data and mobile services. The increase in the use of data on their wireless network brought new issues that they had to troubleshoot. They plan to use RADCOM’s system to help several groups in the company such as marketing, operations, handsets, engineering and roaming.

“RADCOM’s system will help us resolve issues that arise from the intensive use of data on today’s wireless networks” said Jeff Kisner, Director of Network Operations and Engineering, of Nex-Tech Wireless. “The unique design of RADCOM’s solution means that each group in the company can easily access the information relevant to them.”

“RADCOM provides an ideal solution for these CDMA operators.” Said Noam Weisman, VP Sales, RADCOM Equipment Inc. “The fact that once such operators deploy LTE, they will be able to use the same platform for LTE Service Assurance, is an added advantage of RADCOM’s solution.”

ZTE Signs IT Infrastructure Agreement with Burundi BBS

ZTE Signs IT Infrastructure Agreement with Burundi BBS

20 September 2011, Shenzhen, China – ZTE Corporation (“ZTE”) (H share stock code: 0763.HK / A share stock code: 000063.SZ), a publicly listed global provider of telecommunications equipment and network solutions, today announced it has signed an agreement with Burundi Backbone Systems Company (Burundi BBS) to build Burundi’s first national backbone network. The signing is in response to rapid growth in mobile and data service needs in the country.
The ZTE network will cover 17 provinces and cities in Burundi, dramatically reducing broadband costs and laying the foundation for further improvements in informatization there. It also will link Burundi with eastern and central African countries such as Tanzania, Rwanda, and Congo, connecting it to The Eastern Africa Submarine Cable System.
Burundi BBS is a joint venture between five local telecommunications operators and is partially funded by the World Bank.
"This year, ZTE established the strategic objective of changing bearer network patterns,” said ZTE Bearer Network Product Line General Manager Fan Xiaobing. “The development of the backbone network in cooperation with Burundi BBS will help achieve that objective, while also assisting to improve the nation’s telecommunications infrastructure.”
As part of the project, ZTE will provide ZXR10 M6000 super-high-performance multi-service routers and multi-service access products such as the S385 and S325 to Burundi BBS. The ZXR10 M6000 slot supports 40G switching capability and provides upgrade capability to 100G. The S385 supports multi-service access and provides an upgrade from 2.5G to 10G, greatly reducing initial network construction costs. ZTE had shipped several thousand T8000/M6000 units based on the T8000 platform across China, Asia-Pacific, Southeast Asia and MEA in first half 2011. The units are in use by operators in China, such as China Mobile, China Telecom and China Unicom, and by other operators across those regions.

Mobitel Nigeria Deploys FTS express to Provide Flexible and Scalable Billing

Mobitel Nigeria Deploys FTS express to Provide Flexible and Scalable Billing

Management World Africa | Johannesburg, South Africa | September 20, 2011: FTS, a global provider of billing, customer care and policy control solutions for communications and content service providers, today announced that Mobitel Nigeria has deployed its FTS express™ solution to provide a telecom billing platform that can support Mobitel as it grows its customer base.

Mobitel is a wireless and wireline communication services provider, which has the goal of becoming Africa’s most successful 4G network. The company offers a comprehensive range of services by using cutting-edge technologies and providing the platform of choice for seamlessly integrating the tools for a modern lifestyle. FTS express enables Mobitel to quickly introduce new services to its customer base.

The implementation process was managed by a global provider of turnkey next-generation networks solutions which acted as the systems integrator for the project. The FTS team worked in conjunction with Mobitel and the systems integrator to ensure that the deployment of the solution was quick, simple and efficient.

FTS express is a highly affordable, easy-to-deploy billing product that has been specifically designed for entry-level ISPs, VoIP, MVNO, LTE, WiMAX, Wi-Fi, and IPTV operations who want a flexible solution that provides the foundation for future growth and expansion. The all-in-one product offers online charging, billing, AAA, balance management, customer care, interconnect, policy control and more.

Mobitel has deployed FTS express to charge and bill for its range of broadband, VoIP and WiMAX services, as well as to enable the new services to be easily launched. In addition, using FTS express’ business rules engine and policy control functionality, Mobitel is able to dynamically change the subscriber’s bandwidth, based on his quota and financial status.

“We will be experiencing fast growth over the next few years as we increase the range of services we offer to our customers,” said Mr. Johnson Salako, CEO at Mobitel. “The FTS express solution fits in perfectly with our requirements as it can both grow with us and enable us to launch those new services quickly.”

The flexibility and breadth of functionality that FTS express offers enable customers to start with core modules and add further components as their business grows, including expanding it to become a fully-fledged, customized billing and customer care solution, with no changes to procedures and interfaces.

“The cost-effective nature of the solution, coupled with the ability to quickly and easily add extra components, makes FTS express the perfect solution for carriers such as Mobitel Nigeria,” said Amos Sivan, CEO, FTS. “Africa is a hotbed of service innovation and the choice of billing system will either support or restrict that. FTS express has been created to support and enable this innovation.”

Paperless in Qatar

Qtel reports that more than 25,000 customers have signed up for its e-Bill service, with some 40,000 accounts belonging to 25,000 customers now linked to e-Bill. The service sends a secure PDF to a customers’ e-mail addresses. Users who sign for e-Bill before 1 October are entered into a prize draw. Paper bills will still be available after 1 October, but customers will be charged a fee of QAR 5 per bill.

Monday, 19 September 2011

NICE to Acquire Fizzback

NICE to Acquire Fizzback

Ra’anana, Israel, September 19, 2011 – NICE Systems Ltd (NASDAQ: NICE) today announced that it has reached an agreement to acquire Fizzback, introducing the most complete Customer Experience Management (CEM) with the integration of revolutionary, real-time Voice of the Customer (VoC) solution.

The Fizzback SaaS offering is a real-time operational VoC solution. It sends consumers requests for feedback relating to a specific interaction or transaction via mobile, web or social media. The consumer is engaged at the point of experience, for example in the contact center, branch, point of sale (POS), mobile application, or web. The feedback is analyzed by the system to determine a relevant response, and automatically conduct a dialog with the consumer in natural language rather than in survey format.

Fizzback’s unique approach generates game-changing response rates of up to 50%, significantly higher than industry norms at under 10%, as it motivates consumers to provide relevant feedback, at the moment of interaction. Additionally, consumers provide feedback about their experience rather than only about what was asked in a survey. With more than 150 million feedbacks collected annually, Fizzback enables organizations to better understand their customers’ perceptions, and be agile across the organization, while improving customer experience at the various enterprise touch points.

The combination of Fizzback and NICE will both improve CEM as well as operationalize VoC both for the contact center and across the enterprise. Correlating customer feedback to specific interactions or transactions helps improve performance enterprise-wide with statistically validated responses, as well as enhance quality management and processes. Key efficiency metrics that can be significantly improved include First Contact Resolution (FCR) and Average Handle Time (AHT) in the contact center and employee performance in direct customer facing roles.

Capturing, analyzing and acting on the Voice of the Customer (VoC) is critical to the success of any Customer Experience initiative. NICE’s cross-channel analytics solutions support VoC programs by: (1) analyzing customer interaction content (indirect feedback), whether the customer is interacting with the organization or talking about the organization through the contact center, social media, or other channels, and by extracting insights from these interactions; and (2) by analyzing customer behavior (inferred feedback), such as transaction and web browsing patterns or their journey along different touch points. By adding direct customer feedback with the Fizzback solution, NICE now provides a complete CEM solution that delivers a holistic understanding of the customer by combining on one platform the VoC from each of the three feedback dimensions: direct, indirect and inferred.

Zeevi Bregman, President and CEO of NICE said, " The adoption of and demand for CEM solutions, at all levels of the organization, including Marketing, Finance and Operations, is on the rise. With the addition of Fizzback, NICE is expanding the scope of its capabilities of Impacting Every Customer Interaction by introducing a Customer Experience Management solution with the most complete Voice of the Customer offering. This enables our customers to more effectively capture, understand and leverage VoC as the foundation to a cross-enterprise CEM strategy.”

Rob Keve, CEO of Fizzback said, “Our unique solution has been enabling our customers to achieve exceptionally high response rates from their customers, and to receive feedback in real-time. This combination allows them to take immediate action for increasing customer loyalty and driving efficiency across the enterprise. This has resulted in extremely high usage rates for our customers, making Fizzback a strategic part of how our customers make decisions and run the business. Thus, we are proud to have experienced rapid growth and high rates of product adoption. We are looking forward to combining these capabilities with NICE’s real-time, cross-channel analytics to provide both NICE and Fizzback customers greater access to even broader capabilities with a more complete VoC solution.”
Under the terms of the agreement, NICE will acquire Fizzback for a total cash consideration of approximately $80 million. Subject to certain conditions and satisfaction of terms, the transaction is scheduled to close in the beginning of the fourth quarter of 2011 with 2 to 3 cents dilution of fully diluted Non-GAAP EPS for that quarter. In 2012, the acquisition is expected to add approximately $20 million to NICE’s non-GAAP revenues, to be slightly dilutive, and to become accretive to fully diluted Non-GAAP EPS within four quarters post closing.

Top of the ops (Cape Verde)

CV Telecom is a finalist in the ‘Best Operator in a Developing Market’ category in the World Communication Awards, being listed amongst the top 4 operators in developing markets. It is competing against Axis (Indonesia); Viettel (Vietnam) and Orange Business Services. The winner will be announced at the awards ceremony in London on 7 November 2011.